Refund Policy for Defective product:

We understand that receiving a defective product can be disappointing. At Elevayted, we're committed to providing top-quality merchandise and exceptional customer service. If you've received a defective product, please follow our refund policy guidelines below:

1. **Notification of Defect**: Upon receiving your order, if you discover any defects in the product, please notify us immediately by contacting our customer support team at elevaytedphotography@gmail.com. Be sure to include your order number and provide a detailed description of the defect.

2. **Documentation**: To expedite the refund process, we require clear photographic evidence of the defect. Take high-resolution photos of the defective product from multiple angles, ensuring the defect is clearly visible.

3. **Submission of Documentation**: Email the photos of the defective product along with your order number and a brief explanation of the issue to elevaytedphotography@gmail.com. This documentation is crucial for our team to assess the defect accurately.

4. **Refund Process**: Once we receive your documented complaint, our team will review the information provided to verify the defect. If the defect is confirmed, we'll initiate a refund for the defective item. Refunds will be processed using the original payment method within 30 business days.

5. **Replacement Option**: We offer the option for a replacement product if available. If you prefer a replacement instead of a refund, please indicate this in your initial communication with our customer support team. Replacement requests are subject to product availability.

6. **Expected Timeline**: While we aim to process refunds and replacements promptly, please understand that the availability of specific product designs may vary depending on supply and demand. We'll provide regular updates on the status of your replacement. You can generally expect a new sticker pack within two weeks.

Please note that our refund policy only applies to defective items and does not cover damage caused by misuse, improper application, or normal wear and tear. If you have any questions or concerns about our refund policy or need assistance with your defective product, please don't hesitate to contact our customer support team at elevaytedphotography@gmail.com. We're here to ensure your satisfaction with your Elevayted purchase.

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